Privacy
Policy

Who we are

Pickle.Tours is a trading name of Nichols & Company, 4303 McPherson Avenue, St. Louis, Missouri 63108. Pickle.Tours operates multi-day guided pickleball tours in the United States. If you have any question about this policy, write to [email protected] or call 1-888-774-3465.

What we collect

When you browse our website. Standard server and analytics information: pages viewed, approximate location derived from your IP address, browser and device type, and referring site.

When you ask us for information. Your name and email address, and your phone number if you give it to us or if you call our toll-free line. Callers to our toll-free number have their number recorded in our call log, along with the time of the call and which menu option was chosen.

When you book a tour. Your name, email address, postal address, phone number, emergency contact, the departure you booked, and any preferences you tell us about — rooming, dietary needs, accessibility needs, and your pickleball rating or playing history.

Payment information. We do not collect or store your card number. Payments are processed by our booking platform and its payment processors, who handle card data under their own terms. We receive only confirmation that a payment succeeded, the amount, and the last four digits.

While you travel with us. Operational notes needed to run the tour, and photographs and video taken during the tour (see Photographs and video below).

Why we use it

• to answer your questions and send you information you asked for
• to take and administer your booking, and to arrange hotels, coaches, venues and meals
• to keep you safe and reachable while you are on the road with us
• to send you trip information by email and, if you have opted in, by text message
• to send marketing email if you have subscribed, which you can stop at any time
• to meet legal, tax, insurance and state travel-seller obligations

Who we share it with

We share only what a given party needs to do its job:

• Travel suppliers — hotels, motorcoach operators, pickleball venues and restaurants — receive rooming lists, headcounts, arrival times, and any dietary or accessibility needs relevant to their part of the trip.
• Our booking platform, which takes your booking and processes payment.
• MailerLite, which sends our email.
• Twilio, which carries our phone calls and text messages.
• Google, which hosts our internal files, and Netlify, which hosts this website.
• Insurers, our lawyers, and accountants, where genuinely necessary.
• Authorities, where the law requires it, or in an emergency where someone’s health or safety is at risk.

We do not sell your personal information. We do not trade, rent, or share it with anyone for their own marketing.

Text messages and phone numbers

We do not sell, rent, or share mobile phone numbers or text-message consent with third parties or affiliates for marketing purposes. Mobile numbers collected for our text-message programme are used only to send you messages about your own trip, and information you have specifically asked us to text you. Our full SMS terms explain that programme, including how to get help and how to stop messages at any time.

Pickleball clubs that refer guests to us are paid a referral fee. They never receive your phone number, your email address, or any other contact information from us.

Health, dietary and accessibility information

If you tell us about a food allergy, a medical condition, a mobility need, or anything else we need to know to look after you, we treat it as confidential. We pass on only the specific detail the relevant supplier needs — a kitchen is told about the allergy, a hotel about the accessible room — and we do not pass on the underlying medical explanation unless you ask us to. We keep this information only for as long as it is operationally relevant, and we delete it at the end of the season following your travel.

Photographs and video

We take photographs and video during our tours, and we may use them in our marketing. If you would rather not appear, tell your Tour Directors at any point during the trip and we will keep you out of the shot and remove any existing images of you on request. There is no deadline on that request and no need to explain it.

How long we keep things

Booking and financial records are kept for seven years, which is what our tax and insurance obligations require. Marketing email subscriptions are kept until you unsubscribe. Call logs and text-message records are kept for two years. Enquiries that never became bookings are deleted after three years.

Your rights

Wherever you live, you may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Write to [email protected] and we will respond within thirty days. We will not treat you differently for asking.

If you are a California resident, you have specific rights under the California Consumer Privacy Act, including the right to know what we have collected and disclosed, the right to delete it, and the right to opt out of its sale — noting that we do not sell personal information at all. You may use an authorised agent to make a request on your behalf.

Security

We use reputable service providers, keep access to guest data limited to the two of us and to Tour Directors who need it on the road, and protect our accounts with strong authentication. No system is perfect, and we will tell you promptly if something happens that affects you.

Children

Our tours are sold to adults and this website is not directed at children. We do not knowingly collect information from anyone under 18. Guests under 18 travel only as part of a booking made by a parent or guardian, who provides their information to us.

Changes

If we change this policy we will update the date at the top. If the change is significant, and we hold your email address, we will tell you.

Contact